Shiba Fan (White)

Yes, all our portable fans come with a 12-month manufacturer's warranty covering defects in materials and workmanship. The warranty includes motor failures, battery issues, and structural defects. Simply contact our support team with your proof of purchase, and we'll arrange a replacement or repair at no cost. Warranty does not cover physical damage from drops or water exposure beyond splash resistance ratings. Extended warranty options are available at checkout for added peace of mind.

We stand behind our portable fans with a straightforward return policy. If your fan doesn't meet your expectations, you can return it within 30 days of purchase for a full refund—no questions asked, no hassle. Your satisfaction matters to us, and we're committed to making sure you're completely happy with your purchase. Have questions about features or compatibility before you order? Our support team is here to help you find the right fan for your needs.

We ship all orders within 1-2 business days. Standard delivery to Switzerland typically arrives within 5-7 business days. Expedited options are available at checkout. Track your order in real time using the tracking link sent to your email once your package leaves our warehouse.

We want to make sure you're completely satisfied with your purchase. If you're not happy with your portable cooling device for any reason, you can return it within 30 days of delivery for a full refund or exchange.

To start a return, contact our support team with your order number and reason for return. We'll provide you with a prepaid shipping label so you can send the item back at no cost. Once we receive and inspect your return, we'll process your refund within 5–7 business days.

Items must be unused, in original condition, and in their original packaging to qualify for a full refund. Opened or used products may be subject to a restocking fee.

For exchanges, we'll ship your replacement item as soon as we confirm receipt of the original product.